According to American Express, people will pay 86% more if you give them an impeccable customer experience. That’s why providing a great experience after the purchase is one of...

The Podcast
Fed up with the exhausting entrepreneurial grind? So are we. Each week, join host Racheal Cook, MBA for candid conversations about owning your role as CEO and to get practical, profitable strategies for designing sustainable business – zero hustle or burnout required.
There’s a big reason why so many women entrepreneurs are finding themselves stuck in their business.
Despite all of the courses, all of the late nights, all of the Googling for answers, they find themselves unable to get…
There’s a big reason why so many women entrepreneurs are finding themselves stuck in their business.
Despite all of the courses, all of the late nights, all of the Googling for answers, they find themselves unable to get…
There’s a big reason why so many women entrepreneurs are finding themselves stuck in their business.
Despite all of the courses, all of the late nights, all of the Googling for answers, they find themselves unable to get…
There’s a big reason why so many women entrepreneurs are finding themselves stuck in their business.
Despite all of the courses, all of the late nights, all of the Googling for answers, they find themselves unable to get…
According to American Express, people will pay 86% more if you give them an impeccable customer experience. That’s why providing a great experience after the purchase is one of...
Most people aren’t talking about customer experience when they think they are. They’re talking about putting out fires, troubleshooting things, solving problems as they...
Are you confusing customer service with customer experience? Right now, you might be wondering, “Huh? What’s the difference?” Customer service is reactive; it’s all about...
Just because you know something isn’t the same as experiencing it. As a CEO, you undergo rites of passage as you progress through your business, especially if you want a...
Scaling is the name of the business game online, or so it would seem. So often we hear about people having seven-figure launches or seven-figure months (or even days). But...
As soon as you get up, the dog is already begging to be let outside. The kids don’t want to get ready for school, so you have to practically drag them out of bed. Your partner is...